FAQ

Answers to the most common Faces of WoW questions.

Payment, edits, submissions, and placement — all covered. Didn't find your answer? Email [email protected].

Payment & Pricing
How does payment work? +
Faces of WoW uses Stripe for secure, one-time payments. Choose a tier, complete the Stripe checkout, and you're done — no recurring charges, no account required on our end.
Is my spot permanent? +
Yes. Once you pay, your toon is on the wall permanently. There are no subscriptions to cancel and no renewals to worry about.
What if I want my toon removed? +
Just email us at [email protected] and we'll remove your tile in the next wall update. Removal is permanent — if you want back on the wall later, you'd purchase a new block.
Do you offer refunds? +
All purchases are non-refundable. Once your tile is hand-built and placed on the wall, the work is done. If there's an issue with your tile, email us and we'll make it right.
Can I upgrade or downgrade my tier? +
Yes. Email us and we'll quote the difference between tiers. Pay the upgrade amount once and we'll rebuild your tile at the new tier in the next wall update.
Tiles, Edits & Submissions
What information do you need for my tile? +
At minimum: character name, realm, faction, and class. Higher tiers add guild name and bio text. Mythic tier subscribers can also provide a character art image for the tile background overlay. After checkout you'll receive clear instructions and a submission link.
Can I submit more than one toon? +
Each purchase covers one tile. For multiple characters on the wall simultaneously, purchase a block for each. Some higher tiers can showcase multiple transmogs for the same character within one tile.
How often can I request changes or edits? +
Each tier includes a set of edits post-placement: Bronze (small spelling/realm fixes), Silver (up to two minor updates), Gold (up to three text/bio updates), Mythic (flexible within reason). For something major, just email us and we'll work it out.
Can I link to my stream, guild site, or socials? +
Yes, within reason. Gold and Mythic tiers can add a short link or callout in the text. We reserve the right to decline links that are spammy, unsafe, or inappropriate for a WoW community wall.