FAQ
Answers to the most common Faces of WoW questions.
Payment, edits, submissions, and placement — all covered. Didn't find your answer? Email [email protected].
Payment & Pricing
How does payment work?
Faces of WoW uses Stripe for secure, one-time payments. Choose a tier, complete the Stripe checkout, and you're done — no recurring charges, no account required on our end.
Is my spot permanent?
Yes. Once you pay, your toon is on the wall permanently. There are no subscriptions to cancel and no renewals to worry about.
What if I want my toon removed?
Just email us at [email protected] and we'll remove your tile in the next wall update. Removal is permanent — if you want back on the wall later, you'd purchase a new block.
Do you offer refunds?
All purchases are non-refundable. Once your tile is hand-built and placed on the wall, the work is done. If there's an issue with your tile, email us and we'll make it right.
Can I upgrade or downgrade my tier?
Yes. Email us and we'll quote the difference between tiers. Pay the upgrade amount once and we'll rebuild your tile at the new tier in the next wall update.
Tiles, Edits & Submissions
What information do you need for my tile?
At minimum: character name, realm, faction, and class. Higher tiers add guild name and bio text. Mythic tier subscribers can also provide a character art image for the tile background overlay. After checkout you'll receive clear instructions and a submission link.
Can I submit more than one toon?
Each purchase covers one tile. For multiple characters on the wall simultaneously, purchase a block for each. Some higher tiers can showcase multiple transmogs for the same character within one tile.
How often can I request changes or edits?
Each tier includes a set of edits post-placement:
Bronze (small spelling/realm fixes),
Silver (up to two minor updates),
Gold (up to three text/bio updates),
Mythic (flexible within reason).
For something major, just email us and we'll work it out.
Can I link to my stream, guild site, or socials?
Yes, within reason. Gold and Mythic tiers can add a short link or callout in the text. We reserve the right to decline links that are spammy, unsafe, or inappropriate for a WoW community wall.